ABW Appliances Showroom: North Bethesda - North Bethesda, Maryland

Mrew S

I came here with my contractor and Lisa was very helpful in the showroom. She helped us with our order and answered follow up questions in emails, helping with a few changes in the order as well. When the project's scope changed, Lisa was able to promptly update the status of our orders, which was greatly appreciated.

Arnie Kaplan

Shopping for a suite of appliances at ABW was such a wonderful experience! Ryan, our sales consultant, and Todd the showroom manager could not have been nicer and very professional. Over a short period of time we needed to replace a dishwasher, refrigerator, and double wall oven. We were shown different models at different price points and had ALL our questions answered. I would recommend ABW highly for their selection, knowledge, and all around helpfulness. What a great place to shop !!!

Melanie Felix

We are a custom home builder constructing 30 homes per year. I can't say enough about the level of value and service we get from ABW. The new showroom on Nicholson Lane is amazing! Steele is a very knowledgeable sales professional. He makes for a great experience with all of our homeowners.

Selma Patillo-Simms

ABW repaired our European oven. The technician did a great job. Finally this job is completed!

Sara Hayes

Paco was a lifesaver! First of all, we were sure the top oven glass door of the double wall oven was scratched because it had a 6 inch diagonal line across it, and to the touch by several people, we were sure it was a scratch. Even Paco was sure it was a scratch. However, something must’ve been gnawing at him because after he did the other work, he went back to re-examine the door and discovered with some real, rubbing power that it was actually heavy glue. Additionally, we were very unhappy with the large gap below the bottom oven and the lower cabinet door and although we still don’t love the gap that is there, Paco decided to take a chance and he was able to move the bottom panel of the oven up a quarter of an inch and drill new holes to reinstall it. It looks better much better than it did.

Christine May

Jose Martinez was our poc for our project. It was difficult to initially get in contact with Mr. Martinez. My husband and I walked in to ABW without an appointment since he did not return our call. We spoke with one of his co-workers, a lovely lady sitting at the front desk, who helped us tremendously. She took our names and # and had him call me.

Jose did spend an hour and a half on the phone with me during the week and then sent an email to me and made an appointment for 10 on the following Saturday. We showed at 10 and he was a little late. He forgot our appointment and had another at 10:30. He was not going to help us but rushed through paperwork and when he found out that the range hood did not come in the size we needed, he said he'd do some research. The research never occurred. We bought our range hood at the Home Depot Design Center. It wasn't cheap. If he'd only made an effort. What was his problem? I didn't like any of his choices from the initial research really. Whose choice should it be? The homeowner's or the salesman's. Obviously he didn't want to make a commission on the sale or ABW has a bad selection on appliances.

He had a fellow co-worker finish the paperwork for us and then sculked around. How embarrassing for him, I suppose. We ended up looking at the high end appliances and enjoying ourselves tremendously, wishing we could afford appliances like that and making him nervous as he stood outside wondering when we would leave.

I noticed that most customers were steered towards the less expensive appliances or towards French door refrigerators. When we said we did not like French door refrigerators because you have to dig around in the freezers to find what you want instead of having what you want on a shelf, and wanted side by side refrigerators, his hands flew up in the air and said that they were not popular and were not readily available. What unutterable garbage. We purchased a side by side GE refrigerator from Lowes with great ratings. It was well rated at both Lowes and Home Depot and the fact that the ice maker is on the inside resolves a problem that many refrigerators with icemakers located in the door have (the icemakers freeze up and have to be cleared - a problem with KitchenAid).

If I were ever to go through a remodel like i have been going through again, I would probably purchase appliances differently. I would look at more high end products, Bosch, Electrolux, for dishwashers and washer dryers and then look at the high end built in refrigerator/freezers. They are more handicap friendly and better lighted. Samsung and GE make a very nice range.

Sam Singh

Sales and Service have exceeded our expectations. Purchased all appliances for a new build from Steve S at ABW in Rockville and couldn’t have been more impressed with his knowledge and service. Had first service call post delivery to adjust settings on an appliance and Brian from service came to address. Professional, courteous and knowledgeable! Brian did a fantastic job in addressing our concerns.

Nicoletta Curran

Paco was extremely helpful and professional installing our new dishwasher. He also was persistent in trying to figure out why a set of lights in our kitchen stopped working after we had a new stove and hood installed a few weeks ago. Not only did he solve the problem, but he also took the time to explain why it happened and how to fix it. Overall, we really had great service with Paco and would recommend him highly.