Pacific Power -

Kari G

A RiverLine LLC cherry picker parked in front of my driveway on 3/7/2031 NE Alameda St between 7AM and 9AM leaving me unable to leave my residence by car this AM. There is no crew anywhere on Alameda St or NE 60TH (nearest cross street) to confront about the issue. Attached is a picture, it's hard to see by the angle but the vehicle is more than halfway blocking my access to my driveway. There is about 3-4 feet the vehicle could pull up to be able to leave both my driveway and my neighbors driveway clear. I'm leaving under Pacific Power because RiverLine is contracted by them as per the stickers on their truck. Also RiverLine does not have anywhere to leave Google reviews. I really feel like I shouldn't have to hunt down workers to leave my own house!

Jeff Knowles

Kyle, Rick and the crew in Walla Walla were absolutely amazing. We had no heat, it was getting cold, and I was desperate these guys went the extra mile and I am very thankful. They came to help us after a sleepless night due to an accident that had damaged a power pole. This is a great example of what it looks like to give exceptional service. You guys are the best. Thanks so much.

Brittany Hiaasen (Bri)

Been dealing with getting a bill paid off and closed from an old address. Was approved for assistance, after my mother passed finances were tight and we fell behind. We moved from our address with an outstanding balance and I called to find out what was wrong with the bill. Brooklyn was attentive and VERY friendly and instilled in me the trust that it was going to be taken care of and got to work right away to handle the problem. She made me feel comfortable with the situation and did what she could on her end to help us find out what the problem with payments was. I appreciate her customer service as its a breath of fresh air to have someone who actually ENJOYS doing what they do to help customers.

Taylor Rayl

Power is ok, however paying is a nightmare each month. Either I get double charged and have to call my bank to fix it, or the website and app time out in the middle of processing my card, or I successfully pay and it shows a balance due days later still. I would switch if I could. I have not had these same problems with other providers.

wes helmer

Pacific Power has great customer service, the service on the other hand is very unreliable. I have never experienced as many outages as I have with them. I hope they can upgrade some of their power lines and equipment soon. We have lost our power no less than 6 times in 12 months. Sometimes two times in one day.
Thanks to the crews who get it back on!

Grace Heckenberg

Pacific Power ripped my electrical mast off my house & cut my line to the electrical grid on 2/16/2021 after a big storm loosened the mast. Then they left a note on the side of my house demanding that my meter location be changed in a way that will cost me much as $7000!
Several electricians have told me so far
that any other power company would have pinned the line to the roof temporarily rather than leave a elderly, disabled woman without electricity for weeks (so far 6 weeks) while she desperately searches for a bid she can afford. I'm also told by electricians that the upgrade they are demanding is not even necessary, that the same thing could be accomplished in a much less expensive way. This has nothing to do with safety. I hate Pacific Power. When I move, My next home will not be in Pacific Power territory.

Mike Newton

They do fine with keeping the power on but make it very difficult to pay your bill. Have had this problem every place I’ve moved to that they covered. Hasn’t improved in 25 years. Once you get auto pay set up don’t move or change banks.

Why would a company make it so difficult to give them money?

Mike M

People only post ratings when they are unhappy.
My experience with PP&L has always been positive. When i was unable to pay my bills a simple call to them before I was shut off is all it took for an extension and some help. I did not take advantage of them and they did not take advantage of me. Always helpful and their customer service speak English! Which is probably more than i can say for most of the unhappy writers posting negative posts.