Dulles Electric Supply Lighting Showroom - Sterling, Virginia

Edison

Un buen lugar para conseguir materiales eléctricos

francisco picado

Excelente lugar para suministros eléctricos y bajo voltaje

Chris R

I found an item I was looking for on their website, trying to avoid the hassle of shipping it and wanting to see the item in person, I figured I would just stop by the showroom. Their showroom is setup as some sort of consultant sales floor, not a normal big box store layout. A lady greeted me and I explained what I was looking for, she said they didn't have such an item. Showing it to her on my phone, she said oh that's not something we stock. I asked what would happened if I placed an order, she said it would have to be shipped, they don't offer in store pickup. She was happy to show me some sort of new light fixture to sell me.

Sure enough their site allowed me to place an order for the item I initially wanted with in store pickup so I did so. I get an email from the lady I spoke with stating she is happy to order it but there are no refunds.

Their website clearly states: "We are committed to maximum customer satisfaction! If you are not completely satisfied with your purchase, we invite you to return the item for a full refund or to exchange it for something else. While there are some exceptions, such as made-to-order items or products that have been installed, we allow customers to return products up to 30 days from the date of original purchase."

Bottom line, this place doesn't want your business unless they make big bucks off you. Their website displays a bunch of stuff they can drop ship from the manufacturer, not stuff they actually stock. To top it all off, they are shady about returns.

Update:

Allison,

You didn't hear back from me because my business with you was done. I didn't want to confirm an order that was non returnable. I found the same item from a different supplier for less, with free shipping & ordered with them after your email. The product DID in fact fit... my assumption that a 6" downlight is in fact 6" was right. Just because items are not from the exact same manufacturer doesn't define a yes or no compatibility. Part of the reason I wanted to see the item in store & put my hands on it. I could have done this with an in-store pickup and saved both us us time. I appreciate your gesture of shipping the items to my door. But as I mentioned my problem is solved and I will be shipping back the unopened box.

Sandra Maleki

Visited this morning ready to buy light fixtures for my contractor to install. Picked them out and could not get any service. The entire staff was engrossed in their phones save for the receptionist who was reading a newspaper. I was pointedly ignored by every employee in the store. I went to the reception desk to see if I could get help and she wouldn’t even look up. Took my business elsewhere. My son was interested in the section with Milwaukee tools but said he’ll buy those elsewhere after experiencing the complete lack of service. So freely wander through the huge showroom. Just realized that you won’t be able to actually purchase anything.

Lisa Reed

Allison helped us find exactly what we wanted in the past. We returned today because she is so helpful. It's a drive for us but the showroom is large and the staff are professional and will get you everything you need for your lighting.

Joseph Thangaraja

I went for the purchase of 6 3 wire for 40 ft. Though price is comparitivly cheaper, The staff was kind of rude and little harsh. I got the coupon from the online (same store) asked about it. He behaved very harsh. He is not my boss. His name is Tim Haley. Sorry about this business. Coupon never says it is applicable only to light store. I am not arguing. I was just politely asking. He suddenly asked me. Are you paying or not ?. Never seen anyone like him in last 30 years. I am above 60 years old. He must have little respect to my age. Basically very poor service

Amanda Wolfe

A wonderful group to work with. They go above and beyond to help you!

Phyllis Sisolak

Large selection and the one I wanted was in stock. It was so much fun working with Cierra because she took the time to get to know my style. She is very knowledgeable and enthusiastic and I got the perfect lamp for my new bathroom.