Clovis Appliance - Clovis, California

Bob Claypool

I’ve had two experiences over the last few years. Both have been great. The last one was my old microwave failed. Clovis appliance gave me a great deal on a new one and arranged to have it installed by a sub contractor, Kris, who was punctual…showed up on time and did an excellent install!! Much better than just being a number at Best Buy.

Donna Conley

I decided to go to Clovis Appliances to get new kitchen appliances since, they are a local business within my city and I try to support local businesses. Big, big big mistake. I called to inform them that they need to tell the independent contractor who they recommended to let customers know they need to cover everything when they come out to install kitchen appliances that require ceramic tile to be cut in order to fit a new stove/oven. In my case my house was built in 1987 and my old stove is not as wide as the newer stove/oven. The woman at the store said my age of home had nothing to do with cutting tiles. She should not be in the customer service industry. I never once mentioned the name of the independent contractor and she took it upon herself to look up my name and then, called him while he was at my house still installing appliances. As you can imagine this put me in a awkward position, not to mention the installer. Then, I called Clovis Appliances back and was told the installer told me to cover everything. I told her he did not and I had plastic coverings that I started putting on everything as a large dust ball was everywhere. In the kitchen, dining area and living room. Not mention, none of the windows and doors were open. The air conditioning was running and all the air conditioning vents were open. Why would anyone not cover everything if the installer had informed them beforehand. She basically told me I was a liar and she was only worried about protecting the store's reputation and the installer's reputation
And I told her so. Well, guess what. I discussed this with the installer and told him all of this and told him I called two professional cleaning companies and they told me they cannot clean on top of my kitchen cupboards which now have concrete/tile dust . In addition, I now will have to wear protective clothing and glasses in this hot weather to clean everything. In addition, I need to throw my curtains out that have fine particles/dust since, I cannot put in the washing machine. Furthermore, I will be using a handheld vacuum to preclean the carpet before I use the regular vacuum. I use my ceiling fan everyday so I need to clean that first before I can set in my living room. I am guessing the dust will need to be wiped off the walls as well. The worst part, all of the concrete/tile dust got into my air conditioning vents. I am beyond upset. If this store was even a little bit understanding and just listened to my concerns it would not be as upsetting. The installer seems to be good at what he does and is professional. I would still give him 4 stars instead of 5 because he did not inform me to cover everything and the amount of dust that would be everywhere. The store gets a big fat zero. No customer service. The woman at the store even told me I should assumed there would be dust everywhere and I should have known better. The original suggestion I told her to inform customers to cover everything if tile is being cut is a proactive measure that would have saved future customers a headache with extensive cleanup in the event if the installer forgot to mention it...by the way, we make mistakes which, can be fixed. This could have been fixed with listening and understanding!! Proceed with caution!!!

bruce yee

Very eager and willing to sell you anything in the store. Friendly staff who did their best to order my items. Did not follow through with setup and delivery of my new products and ended up having to do way too much on my end.

Karlene Stefani

The best sale, best family service, easily accessible, so much more.

Geno

If you’re in need to replace or purchase any new appliances, look no further.

Great prices, friendly service, and best of all, they are always there to assists you after the sale.

It doesn’t matter who you have the pleasure of working with, you always get the same professional service you would expect and more.

We recently moved into a new home in the Madera area and had to purchase all new appliances.

It was during the pandemic, when lead-times were 3-4 months out. Knowing our expected move in date, Stephane worked with us to place the order well in advance, and even stored it for a month, until the house was ready.

Unfortunately when the refrigerator arrived, it had a small blemish on the freezer door.

It was the delivery person who noticed it, documented it, and within a few hours, Stephane from Clovis called us with an update, and the issue was resolved within days.

After almost 10 months, we started having an issue with the bottom freezer. We called Clovis Appliance and they help set up an appointment with a GE technician.

When the technician arrived, he could not diagnose anything wrong but could see the freezer was not maintaining temp, nor was the ice maker working.

The technician “Julian” was great, explained everything, ordered a new compressor, and schedule the earliest appointment available, which was unfortunately over two weeks out.

The next morning I reached out to Clovis appliance again, spoke with Stephane, and explain our dilemma of not having a freezer for over two weeks.

Stephane took it upon herself to reach out to GE directly, and arranged for an exchange, seeing it was still under warranty. The refrigerator is scheduled to arrive at the end of the week.

You can’t ask for any better service and commitment to a customer than that.

I don’t normally right reviews, but Clovis Apprentice is the place to go for all your appliance needs.

Thank you Stephane and Norma, you set the bar for customer service.

Trillian Donahue

Bought and received our fridge. Delivery man was fast, professional, and made sure I got what I wanted. While he was here, he checked our hookups for the washer and dryer we also ordered. We are excited to get those other two appliances very soon. The pricing was less than my online window shopping and research, while giving us what we want within our budget. We are so happy we walked into that store to get our things rather than shopping at a big box store. They know their field and have outstanding customer service. We are proud to shop local to help our community rebuild after a economically devastating year.

Henry Fernandez

Shopping for a new refrigerator and visited Clovis Appliance. Folks there were very helpful, knowledgeable and best of all friendly. Norma, did a great job of explaining the features of the various models. So pleased, we placed an order.

Mohammad A. Shadian

if you have been referred by a friend or family member to Clovis Appliance you likely won't need this review but if you are a frugal shopper like I am and found this store via your own search by doing your homework before shopping and reading this review then I believe you are the one who earned the right to benefit by knowing about others' experience. I was looking for a Top Load washer with Impeller (not Agitator) to replace my 15 yo old GE that did not like to spin and drain the water at times.
After some research I found the GE model I liked to buy, then came price comparison search at different stores such as Lowes, H Depo, Abt online, Ventura TV, Sears , Walmart and other outlet stores, PLUS the cost of delivery, installation and also the cost of removal and disposing the old washing machine.
That was the time mostly I saw the unreasonable fees for delivery and installation or disposing the old one at most of those stores each one had different fees but overall unreasonable mostly. Once found the Clovis Appliance store and checked the price for the GE model I wanted , I found the price to be exactly the same for that GE model as it was in H Depot or Lowes and Abt so then called their store and spoke with Stephanie to inquire about their delivery and the old one disposal fee and found out they don't charge for delivery and had the least fee among all other stores for the removal and disposing of the old one. On top of that they are a local store and what could be better than shopping at my city instead of a big giant corporation. During this purchase to check the model I went to the store once and also to arrange the delivery after I spoke on the phone with few of their employees including Ms. Stephanie . Ms. Norma, Ms. Tammy and Ms. Paddy and they were all way helpful and courteous and considerate about my needs.
Their delivery person Mr Abe was awesome as well and arrived right in the early morning as planned so I could go about rest of my day right after, At the end I felt I received a very personal service and at the same time with the best possible total price out there including all the fees. If you are local and looking for a GE appliance I now believe they should be considered as a great option compared to those big giant stores.