Jetson TV & Appliance - Vero Beach - Vero Beach, Florida

Annis De La Cruz

Muy profesional

Leilani Boom

Great experience from beginning to end. I called initially to find out if our failing fridge was covered under a warranty purchased by previous homeowner. It had expired but Zion quickly looked up purchase history and found the date and offered to help us look at another fridge.

He was super helpful and kind in response to all of our requests. He price matched to Home Depot and when the one we thought we really wanted didn’t work out, he helped us find another one that ended up saving us over $200.
I am much happier with this model.

The delivery guys were fantastic. Careful, thorough and fun to chat with. They cleared all of the trash, made sure we had a spotless fridge and even filled the first 25 ounces of water from the water dispenser and told us to throw out the first gallon until the new filter settles in.

Jetson also has texting updates and tracking so I could see how far away the delivery was and got real time updates on arrival time within the two hour window.

The previous homeowners bought all the appliances from Jetson and I can say we will go to Jetson first and recommend to others for any future appliance needs. They also have mattresses!

Misty Stefan

I truly appreciate all the help I received from Jetson in Vero Beach buying a new washing machine! They delivered it next day, removed the old one and had the new one installed and operating in no time! Everyone was extremely professional with great customer service! Keep up the great work Jetson!

Michelle Jacoby

I recently decided to purchase a Bosch 800 series refrigerator from Jetsons in Vero Beach. I wanted to be sure to write a review regarding our delivery and take away of our old unit. Ali and Fritz were just wonderful to work with. Very professional (and I am kinda anal about all things). They made sure to put down protection on my wood floors so not to make any scratches and they were very slow and meticulous about taking the old unit out as well.

Both these guys were top notch and very professional. I was so pleased with their work I made sure to call their boss Tony in the warehouse to be sure he knew the great job they were doing.

Its hard to find good professional delivery services these days. This experience was just five star!!

Michelle
Fort Pierce

Allyson

I purchased a washer and dryer tower in April 2024 from the Assistant Store Manager, Josh G. At the time of purchase, I was advised that the item qualified for a $100 manufacturer rebate. When I went to submit the rebate request the next day, I noticed that the specific model I purchased was not listed. I also saw that the item was on sale on the manufacturer’s website along with free delivery, installation, hook up kit, and haul away. This would have saved me a few hundred dollars. I called the store and spoke with Josh. He admitted that he made a mistake and provided incorrect information to me at the time of purchase. I also asked if I was able to cancel the order (this was on a Monday and installation was not scheduled until Saturday). He offered to do a price match for the purchase price of the item along with an additional $50 discount due to the error with the $100 rebate if I did not cancel my order. Since I prefer using local businesses whenever possible, I decided it was going ahead with the purchase through Jetson with the discount Josh was offering and forfeiting the additional savings I could have received through the manufacturer.

While awaiting my refund, the appliance tower was delivered and installed. During installation, the installers damaged the appliance. Since the damage appeared to be cosmetic in nature, I was offered a discount rather than having a new one delivered and installed. After a couple of phone calls, I eventually received a refund for the installation damage. However, I only received a partial refund for the price matching/rebate refund that I was originally promised.

I followed up with the billing office and spoke to Diana A. My inquiry was met with a great deal of hostility and aggression. I was told that the reason I was not refunded the full price match amount that I was promised was due to me receiving the refund for the installation damage. She stated that I could not receive the full refund amounts for both and that I “should be happy with what was already refunded.” I attempted to explain to the Diana that the two refunds were for two separate situations and should not negate one another. Eventually she states that if I could get the Assistant Store Manager to resend the request to her, then she would be able to issue the full refund that I was promised. I spoke to Josh both over the phone and via e-mail and he confirmed he would resend the information to Diana so the complete refund could be processed. It has now been 4 months and I have yet to receive that refund. I have sent multiple follow up e-mails to Josh and to the main store e-mail address as well without any response. I have also attempted to speak with someone by phone. However, I am always told that they have to take a message and either Josh or someone else would return my call. I have never received a call back. Unfortunately, it seems that the store does not honor their promises or sales pitches and does not value their customers.

Dan Shepherd

My experience with Jetson was great. Zion and Cory were great sales reps and answered all my questions. The delivery was fast and Leviticus an Fritz were nice and professional. I will definitely give Jetson more business based on my experience.

Gloria Allen

Gabriel was terrific to work with. He helped me decide on which stack washer & dryer to buy. He also informed me of the rebates available & made sure the delivery was almost immediate. All this over the phone! Jetsons will always be the best choice in Indian River County.

Jennifer Lee

We were absolutely delighted with the dishwasher and the exceptional customer service we received at the Vero Beach location. Gabe was our product expert. It’s worth noting that a sales person at Home Depot recommended we visit your store, and we’re so so glad we did. It was a fantastic recommendation that made a real difference for us.