M & M Appliance - Washington, District of Columbia

J. H.

M&M is my go to appliance store…last year I ordered a washer and today, Joe installed my new dryer along with pedestal! Joe is the best..he provided so many helpful tips and is the consummate professional..Germaine at M&M thank you again for all your help and suggestions with this purchase!
M&M(Joe) returned today to install a second pedestal for the washer…again, work done to perfection…I can not say enough how pleased I am…Howard, AJ, Joe, Joe’s assistant, thank you for your professionalism, and constant communication!

Carl Marten

Excellent product line and top notch service.
The sales rep was very knowledgeable and covered all the details.
Everything was ordered and delivered on time.
Seamless experience!
The installation specialist Joe is the most friendly and knowledgeable service tech I've ever had and I've had many. He really is an expert. I was so impressed by him I even offered him a job but his loyalty lies with his company. RESPECT.
It's hard to find good help and M&M has hit the lottery with that team!

Sona Chat

Horrible experience with a dishwasher purchase. I was talked into buying a 5 year warranty which I did for the new Bosch I bought. When they installed it they discovered that I already had a component that I had purchased so I sent it back to them. No phone call or explanation of a refund. Then, I tried to contact someone there twice to troubleshoot. No response. I will never purchase an appliance from there again.

B BENNETT

Small Street. Have to back in off the street. The workers are Awesome?
Two on the street stopping traffic so you can back in with peace of mind. Unloaded quickly.
The pictures speak for themselves.
I parked there overnight. Not a place for the faint of heart.

Michael L

We have purchased a number of appliances from M&M over the years and have always had good service with no problems. Recently, we replaced a 10 year old Bosch dishwasher (also bought from M&M) with a newer model, and we had excellent dealings with Derek and good help from Clayton. Installation/delivery were quick and seamless.

Deb Goldberg

M & M responded immediately upon receiving this review. The owner committed to replacing the damaged door and apologized for what went wrong.

As a result - I’m revising the rating I provided and will fully edit once the freezer
door has been replaced.

M&M restored my faith in this local business that I have used many times in the past.

Older review:

Wanting to support local businesses, I have used M&M for appliances in two kitchen renovations and several washer-dryers. I had no problems in the past. However, the current lack of response to a damaged refrigerator is unacceptable.

Knowing there are supply chain issues, I bought appliances well in advance of the kitchen work.

When my contractor was finally able to unbox and install the refrigerator, we discovered damage to the freezer door so severe it could not have come after being brought to my home.

M&M has been unresponsive to my request for them to address this damage.

Barbara Zeughauser

We just purchased a washer/dryer from Germaine at the Blair Rd location. Germaine was a pleasure to work with. We had his full attention and he was knowledgable about all the different washer/dryer combos. He was an absolute pleasure to work with and helped us to select a w/d combo that would fit in our tight laundry room and was available for immediately delivery..

Today Lucas and Marc (of the M&M installation dept) came to install the W/D. Once again, we were incredibly impressed with their professionalism, knowledge and attention to detail. They are in an amazing team! They were in and out in no time at all and gave us a much better set up than we had originally! Cannot say enough good things about them!
We'll definitely be back to M&M!

RH

Bought a Frigidaire from M&M (DC location). First, the salesperson was a know-it-all and kept interrupting my husband when we were asking about brands. Second, their available refrigerators was slim. We were desperate as our refrigerator broke and we needed a replacement ASAP. That limited our selection. Third, when the installers came they did not align the doors properly, they did not help us make the refrigerator level. They just said the floors were uneven so that was how the refrigerator would look. Not true because after they left we added some furniture sliders underneath and evened it out. Next morning we work up all our food was frozen in the refrigerator! We tried to increase the settings to a higher than recommended temperature to no avail. We lost a week's worth of groceries ($300)!!! So we called M&M. We were told we had to deal with Frigidaire who would send a tech out a week and a half later. We said we need a working fridge and they said this is how we would have to deal with the issue. We asked "can't you come and pick up this dud and just give us a replacement?" They said "we are a small business and we cannot handle the inventory." Really? It's a one for one swap?!! The Frigidaire guy came out 2 days ago and the refrigerator seems to be working (fingers crossed). That said, while I try to support small businesses to be treated like this is insane (particularly when I've bought appliances from them before). Next time I'll go to a big box store like Costco who will happily replace a defective item.''

UPDATE 5/12/2024 - Owner contacted me (albeit late) and apologized for my experience. I understand that as a small business it is difficult to respond to every complaint, but there was a very long lag. I've upgraded my rating to four stars because the owner has shown he does care about the customer experience and I think we need to support small businesses.