Miele Experience Center Tysons Corner - Vienna, Virginia

Samira Ardalan

I can't say enough good things about Miele and their exceptional products. I recently purchased their vacuum cleaner and espresso machine, and both are simply top-notch.

What elevates the experience even further is the incredible service at the Tysons Corner Experience Center. Heather, Edward, and Eddie went above and beyond to ensure I had the best experience possible. They were knowledgeable, kind, and made the whole process seamless from start to finish.

If you're looking for high-quality beautiful home and kitchen products and appliances with even higher quality customer service, look no further than Miele. We’ve officially made it a family brand for life. Highly recommend!

Dow Hoyord

I'm not a big in store shopper, in fact, since the Pandemic I probably would rather spend the day cleaning my oven than go to a store but I will say I was pleasantly surprised when stopping into Miele Tysons Corner.
Very tidy, cleanliness, showroom, immediately greeted but not hounded and pounced on the way I typically feel the moment I enter any store. When I did have questions I barely had to ask, merely look up, and I was immediately tended to on all my questions and concerns. I was given demonstrations and never felt silly asking any and all questions.
I already have quite a few appliances from Miele but you can be sure I will be adding to my collection here soon! Thank you to the team at Tysons Corner, see you soon.

Edward Belous

I walked into the store and the first thing I notice was how clean the showroom and how professional every looked and acted. Heather was extremely knowledgeable and answered all of my questions in a very professional manner. I would highly recommend this story for any of your household appliances you may need.

GW (GW)

I recent bought and installed a latest Miele coffee machine, CVA-7840, just about two months old.  It makes nice coffees. But, the good stops here.  It is poor in quality, especially considering its price tag (at almost $6,000) and extremely high-maintenance. But the worst part is Miele’s customer support. Let me explain.

The machine is extremely high-maintenance - and this is the least painful part of the experience.

The machine keeps rinsing itself, every time you turn it on or shut it off. And, you cannot adjust how often it does it. The machine would turn itself off automatically after about 5 mins if you don’t make another cup and it will rinse. If you turn it back on right after, it will rinse again. I estimate that it uses at least 2/3 of the water in the tank rinsing and less than 1/3 making coffee. You have to keep adding fresh water and dumping the waste water all the time.

That’s not enough. The machine has internal timers that will force you to perform major cleaning or descaling of different parts of the machine, every month or two for each. The entire machine will stop functioning if you don’t, no matter which part needs cleaning. You need 4 or 5 different types of chemicals or cleaning agents and Miele is the only place you can buy them from. They are not cheap either, unlike your dishwasher soaps.

And, don’t press the cancel button. If you do, perhaps changing your mind right after a selection, the machine will continue to dispense and grind the coffee and dump promptly. It will not use it for your next cup of coffee.

Now, the worse - poor quality.

The machine was installed at the beginning of this year. From the start, the milk dispensing did not work. After days of contacting Miele, a local contractor showed up and he tried everything to no avail, until he disassembled the back-panel and found the problem. Two thin copper plates to connect the sensor circuit were not engaged and did not make the contact. The circuit never closes and milk container signal not sent. This is a simple step that was apparently missed in the final assembly of the machine and still passed the testing, if there’s one.

As I just said, the machine performs mandatory cleaning on different parts on timers. After a little over a month of use, it decided to clean the milk pipework (with a special agent). However, it never completes the cleaning and goes right back to the beginning of the cycle and ask you to start again when it reaches to the last 2 mins of the 11-min cycle. The worst part is that this cleaning operation overwhelms the whole machine and stops everything else. The machine is in this deadlock loop and you cannot get rid of the menu or do anything else, not even getting to the main menu or setup. The machine is practically dead.

The worst - Miele customer service.

I called Miele customer services and talked to multiple agents. They talk to you from their given, standardized manuscripts. After much struggle they would schedule service calls from their Miele-certified local contractor and it would take two weeks before the contractor could come in. The first contracted service technician showed up and declared he does not service Miele coffee machines. In fact, he never saw a Miele coffee machine and never had training. (You wonder why he took the service call in the first place?)

I called Miele again and they “escalated” the call with a promise that the next service technician would be a Miele technician, a Miele employee not a contractor. Days later, they called back to inform me that there’s no Miele’s own technicians in the Washington Metropolitan area and that they had to schedule another contractor. It would take another two weeks. I am still waiting.

All in while the $6,000 Miele coffee machine is in coma and I cannot use it at all. I pulled out my near-10 years old Keurig coffee maker (cost me something like $50-100), which I’ve used at least 3 times a day and never cleaned, to sustain my daily coffee craving!

For those of you who are thinking about these expensive Miele machines, be aware!

Rachel Holmes

Store review, not a product review
This store is very large and interactive. There is a vacuum station in which you can spill oats on carpet and hardwood and try out the different vacuums to clean it up. We did have to wait ~15 minutes for a salesperson to greet us, but it was Saturday and they were all working with other customers so this is understandable. We were offered free coffee, and there is water and chocolate to help oneself to. Very clean & fancy restroom as well.
Overall a cool store, even better if you’re casually browsing Miele products

Tierra Whitlow

The service here is top tier! All my questions are answered with Crystal clear answers and the staff is super kind, respectful, helpful, and so knowledgeable about the products and how they function. They went above and beyond helping me. Thanks so much for breaking it down for me.

vaqar ahmed

A very nice place to visit for the people who had an exotic taste in house hold gadgets and to organize their home ,ever thing was state of the art.There we met the consultant Mr Eduard who had a very pleasant personality to brief in a very professional way.

陳志成

I can't say enough about thier great service.
If you ever need any appliances, they are the best!