PowerStream Technology - Orem, Utah

J M

**Update 7 Months Later (Nov 2018)
Installed, and works beautifully! Even when my fridge runs the 2nd battery dead, my rig starts every time! No issues with winching while the truck is running (i.e. the isolator closed and connecting both batteries)--see new pic for funzies. I highly recommend this isolator, especially for the price! When I get a new truck, Ill be running a dual batt setup and using this isolator again.

**Original Post
I am putting together a dual battery system for my 4Runner, and as I learned more about the components, I began to develop more specific questions than can usually be found on typical FAQ pages. Thus, having previously come across this company and their very affordable battery isolator--and, more importantly, the very clear and thorough product information page--I decided to give them a call. The gentleman I spoke with, Matt, was very knowledgeable on the product, and answered my specific questions about things like the effects of a winching load potentially drawing power through and around the isolator, and exactly how it switches from isolating to dual-charging. I will update this review once I actually get it all working, but so far I have no expectations that the battery isolator will not work as advertised.

TheBimmernate

Ordered a 12v to 5V converter from powerstream. They shipped it out to me and the unit I received was dead on arrival. I showed pictures of a voltmeter connected to it showing no voltage across the thing and they finally agreed on sending me another one. They told me to send the defective unit back (AT MY EXPENSE!?), which I did, and provided a tracking number to them. At this point in time, they sent me a new unit. The new unit did work (although not as well as I would have liked, it was not isolated as advertised and was still getting feedback but I didn't want to deal with their poor customer service again). Now that being said, all I did was ask to be reimbursed for the return shipping of the defective item. They said they would reimburse me, and despite several emails that I have sent them about it, they still have not done so. They have quality control problems and poor customer service. I literally paid for shipping twice and it ended up taking forever to get an item that works. I do not recommend ordering from them.

UPDATE: In light of the refund and the response from the company rep indicating that they have taken my feedback into account, I have adjusted my rating. Thank you and I do appreciate it.

aryeh moskowitz

These guys have technical expertise to help you spec the perfect product. I needed a charger to charge my 48 volt battery bank and could not diffretiate from the several products offered online. (I am not an engineer) They provided me with several options to choose from, and thoroughly explained the benefits and downfalls of each the products. Unlike other web-based platform, which are focused on selling off-the-shelf items, they provided me with a custom solution that best fit my application.

-AM

Mike Rich

PowerStream’s staff is very helpful, articulate and knowledgeable. They list their phone number on the web site! They ship lightning fast. Prices are terrific and they have products in stock that no-body else has, particularly lithium polymer batteries. Product arrives nicely packaged and e-mail communication is great.

Bill Smathers

I have had continually excellent experiences dealing with Powerstream! I purchased a surplus Raman spectroscopy unit and had some problems with the laser unit and fiber optics, and I got responses from the CEO within a day. He was extremely helpful, and insisted on sending replacement parts at no extra cost. Highly recommended!

-S K

This company could not have done more to help my company and myself with a challengeing lithium battery charging solution. Quick responses very reasonable charge on the consulting work they preformed, I even got responses from them when one of the gentlemen I was working with was out of the country. The 5 star review was deserved

Dave Ryder

Batteries Plus sent me over here to check my power supply. The sales engineer, Matt, was super helpful, very knowledgeable. He was more interested in helping me and solving my problem than making money, which I really appreciated. He showed me around, they have a lot going on, with plastic injection molding, batteries, chargers, power supplies, and engineering. He checked my power supply, showed me what was wrong and got me a new one. I’ll be back.

Jason Stewart

I contacted this company to purchase one of their products to address an issue I had with my battery bank. After talking with Mark he helped me diagnose my problem even though that meant I no longer needed to purchase their product. They will go as far as losing a sale if it means helping someone out; I love that.